As a client experience assistant, you are expected to elevate client experience by ensuring Landmark Standards in Our Workspace. In our commitment to provide exceptional service, it is essential that all
staff understand their roles in maintaining Landmark Standards. Understanding our clients¿ requirements is fundamental to deliver outstanding experiences.
From the moment guests arrive, the CEA ensures they are greeted warmly and that reception visibility is maintained at all times, making it easy for anyone to seek assistance. Your attentiveness can significantly enhance their overall experience.
- Co-working spaces are the heart of our client interactions. Regular monitoring of these areas is vital.
- Ensure cleanliness and functionality, and promptly address any maintenance issues.
- Meeting rooms always needs to be prepared according to Landmark Standards, with all necessary technical settings in place.
- Any outstanding maintenance issues should be addressed promptly or escalated through the appropriate channels to ensure they are resolved in a timely manner.
- Regularly monitor stock levels of supplies necessary for operations. Maintain an organized inventory to facilitate efficient restocking.
- It is crucial to check the technical settings, including audio-visual equipment and connectivity, to prevent disruptions
- Collaboration is key, so maintain open lines of communication with your colleagues.
- Being a supportive team player not only enhances our working environment but also improves service delivery.
- Always present yourself in a professional manner. Your appearance contributes to the overall perception of our service.
- Positivity
- Accountability
- Self- motivation
- Proactive approach
- Strong organisation
- Flexibility
- A resilient nature
- Attention to detail